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Customer Service
 
Each card comes with a customer service number, which will
be provided to you with the order delivery. For any
problems with the card, you can reach the customer service
at that number.
Billing Increments Rounding time is a billing procedure, the unit of time that is
taken off of your card as calls are made. For example, if you
talk for 9 minutes and 09 seconds, on a one minute rounding
calling card you will get charged up to the next full minute, 10 minutes.
Expiration Every phone cards is different. most cards usually expire 3-6 months after first use.
Connection Fees A one off charge for initiating a single call. Each and every time you
use the card and your party answers, you will be charged a connection
fee which will be deducted from the available minutes. This fee
is deducted from the card value either in money or in minutes.
Service Fees Most of the cards come with a maintenance fee which will be
charged at a fixed time interval like weekly or semi monthly
or monthly fee. One thing which a customer should be aware
of is that the first maintenance fee is usually applied,
immediately upon the completion of first call or at 12 in the
night when the first call is made or after 24 hours the first call made.
The fee is deducted either in minutes or dollar value from the card.
Payphone Fees Nearly all phone card calls originating from a Pay Phone are charged
a fee per call and this is required by federal law.
Tax Some cards are designed to apply a tax for the dollar value of the
card used in that call, as soon the call is finished. The tax
percentage may vary from card to card. The best way to get most
out of those cards would be to use all the available minutes in a single
call, so that at the end of the call there is no amount left, hence no taxes applied.
Cell phone charges All calls made to cellular phones are charged at substantially higher
rates than the advertised land line rates, unless other wise specifically
mentioned.