Phonecards-Prepaid.Biz - International Phone Cards and Calling Cards - Retail and Wholesale

FAQ

Calling Cards In General	Account / Registration
1 - How do I search for a calling card? 2 - How do I buy a card? 3 - How do I find the best card? 4 - Where is My Info? 5 - How can I contact you?	6 - How can I create an account? 7 - How can I modify my password? 8 - I can't change my email address? 9 - I have a new email address, i can't log in? 10 - I submitted my information (I registered) but i didn't receive a confirmation email?
Calling Cards Definitions and Terms	Cat4
11 - How do I use phone cards? 12 - What are the different terms used with phone cards? 13 - What are the different fees and charges associated with phone cards? 14 - Question14 15 - Question15	16 - Question16 17 - Question17 18 - Question18 19 - Question19 20 - Question20

Phone Cards Billing and Balance
More questions and answers at the bottom of the page Click Here

Calling Cards In General
1 - How do I search for a calling card? Searching for a calling card is a very easy and simple process. There are couple of ways you can search for a calling card. One way to find a calling card is to click our "Rate Finder" tab that you can find on top of this page. If you know which country you want to call to, a quick way to find a card would be to use our "Call From" and "Call To". Or you can choose a region you calling to or a preffered provider or a desired category from the the "Main Menu" located on the left of this page 2 - How do I buy a card? Buying a calling card is a very easy and simple process. The first step in buying in calling card is to know how to search for a calling card. There are couple of ways you can search for a calling card. One way to find a calling card is to click our "Rate Finder" tab that you can find on top of this page. If you know which country you want to call to, a quick way to find a card would be to use our "Call From" and "Call To". The second step in buying a calling card is to find the best card you are looking. Whether you are looking for a calling card that has the most minutes, the cheapest rates or a card with no connection fees we have made it easy for you to find the card you are looking for. When you find the card you want, click the Add to Cart button in the rates page or on the card info. Clicking the Add to Cart button will add the card to the shopping cart. Inside the shopping cart you can modify the quantities of cards you buy, remove or add a cart, or check out. you are done 3 - How do I find the best card? Finding the best card you are looking for is the beauty of our site! Whether you are looking for a calling card that has the most minutes, the cheapest rates or no connection fees we have made it easy for you to find the card you are looking for. First select the country that you want to call to. You can select which country you want to call to in the Rate Finder page, You can even select which city you calling to. You will see a "Call From" "Call To". Click "go" and you are done... You will find the cards in descinding order upon their minutes and you will find which cards has sale on them. 4 - Where is My Info? Your preferences and information are in My Account. Simply login with the e-mail and password you provided the first time you registered to become a member. My Account allows you to see your previous transactions, change your account contact information, edit your Wish list, and view the top 3 cards for My Countries. 5 - How can I contact you? You can contact us through the phone during working hours or through our "contact us" forum located on "contact us" page Back to top
Account / Registration
6 - How can I create an account? If you are a new customer, Please click Registeron the right hand side column now. If you are an existing customer and forgot your password, please click forgot password located to the the right on this page 7 - How can I modify my password? Log in and then click "Modify" located under "Profile" 8 - I can't change my email address? Your e-mail address if your unique identification used to log into the site. We utilize a user's e-mail address for verification purposes. If a user uses the same e-mail address when they first purchased a card, then they will not have to wait for a call-back verification process. Therefore, we don't allow the change of the e-mail address, but you can do one of two You can create a new account with a different email address. Or you can specify a second email upon check out to have your pins forwarded to Upon creating a new account and changing your e-mail address, we most likely will attemp to call you next time you purchase a card for verification purposes.. 9 - I have a new email address, i can't log in? You can only login to your account using the same email address you used when registering. 10 - I submitted my information (I registered) but i didn't receive a confirmation email? You should receive your confirmation e-mail within 6 hours. Remember: Your confirmation e-mail will only be sent to the e-mail address that you registered with us. If you don't get your confirmation e-mail within 6 hours after registration, please follow these steps: Check if you enter your e-mail address correctly? If you entered your e-mail correctly and you still don't receive your confirmation e-mail, you will need to request it again here. After you have followed the two previous steps and you still don't receive the your confirmation e-mail, please contact your e-mail provider about possible e-mail difficulties. Back to top
Calling Cards Definitions and Terms
11 - How do I use phone cards? It's really very simple. Each card has an 800# printed on the back. (sent to you in the email) It also has a "PIN" or account number on the back as well. Just dial the 800#, enter your "PIN" number, then you'll be prompted to enter the phone number that you're calling. Please note that most of our cards comes with Local Access Numbers which if present will give you the exact minutes mintioned for such card. If you use the #800 access while these local access numbers are present, these will decrease your minutes. 12 - What are the different terms used with phone cards? Calling Card: Telecommunication credit cards with an AuthCode (Pin Number) for using a long distance carrier when the customer is away from their home or office. Carrier: A telecommunications provider which owns switch equipment. Country Code: Two or three digit codes used for International calls outside of the North American Numbering Plan area codes. Dial: 011 + country code + city code + local phone number) (e.g. "011 + 91 + 22 + 123- 4567" 91 = India, 22 = Bombay) Local Access: Local Loop. The connection from a subscriber to the Central Office. The portion of a circuit connecting the LEC's CO with the customer's premise equipment across the local network. Switch: A device (like a DMS-250 or a PBX) that responds to originator signals and dynamically connects the caller to the desired communication destination. 13 - What are the different fees and charges associated with phone cards? - Connection Fee: A fee charged on every call that is made. - Payphone Fee: Additional charge per call if if call is made using a payphone, normally collected for the owner of the payphone. Nearly all phone card calls originating from 14 - Question14 a 14 15 - Question15 a 15 Back to top
Cat4
16 - Question16 a16 17 - Question17 a17 18 - Question18 a18 19 - Question19 a 16 20 - Question20 a 17 Back to top
Phone Cards Billing and Balance
Q How do I know how much time, (or money) is left on my card? A) Your balance is normally given each time you call the access number and enter your PIN. Please note that some cards charge money when you check your balance. Q How do I know I am running out of minutes on a prepaid card? A) On most cards you are notified how many minutes are remaining at the beginning of each call. In general you will be interrupted during your conversation when you are down to the last two or three minutes. Q Is there a charge if I get a busy signal? A) In principle the value of your calling card should not reduce if you encounter a busy signal. There are basically two reasons you would get a busy signal:- Your access number produces a busy signal. This means that there are too many callers using this phone card. Try again later. If the problem persists change to another phone card. The busy signal is generated at the destination you are calling. This is often beyond the control of your calling card company. Remember international destinations have different customs, time zones and peak load periods. The quality of the telephone exchange system at the destination can also be a factor. Try your call again later. If the problem persists change to another phone card. Q What do I do if my call gets disconnected? A) The clock stops ticking on the disconnect. If your card has a surcharge you will pay it again on the re-connect. You can box with customer service about this if you really want to or if it becomes a persistent problem. Try again! If the problem persists change phone cards. Q Will I be charged if I make a call and no one answers? A) As long as the call isn't answered you should not pay anything. If you dial an incorrect number, or the call is answered by an answering machine or voice mail, you will be charged the full connection fee (if there is one for the particular phone card you are using). You will also be charged for the minutes used. Q Will I get the same rate per minute rate on every call I make? A) Yes! if it is a flat rate card with no surcharges. No! if it has a connection/maintenance/surcharge fee - the true per minute rate will vary based on the call duration. Q Is the rate the same 24 hours a day? A) The per minute charge part of the cost calculation is normally constant 24 hours a day. Remember (the surcharge, if there is one, effects the total rate). Q Are calls to cell phones more expensive? A) Yes, calls to cell phones cost a few cents more. Q Are phone calls a "Voice over IP" service? A) No our Phone Cards Calls are placed on a n international fiber-optic network which allows for the same quality as the major carriers. Because of our position as an international carrier, we can offer rates that can complete with most Voice over IP services, yet we avoid the often low quality of Voice over IP. Q Can I use my Phone Card to dial another country other than the country I originally bought the card for? A) Yes, however, the rates that are advertised on the web only apply to the specific country in which the card was intended. Please visit the respective rate page for the destination Q Do the advertised rates apply 24 hours a day, 7 days a week? A) Yes, our rates are good 24 hours a day, 7 days a week, and assume the entire card is used on a single call. Q If my Phone Card expires can I be reimbursed for the unused portion of the card? A) No please make sure to exhaust your Phone Card prior to 60 days from the date of purchase Q Is it save to purchase your service over the internet? A) Our technology makes it possible for sensitive data to be safely transmitted over the Internet, the information is encrypted using proprietary and secure socket layer (SSL) technology Q Is there a connection fee for the Phone Cards? A) Depending upon what card you are purchasing there could be a connection charges. We also have cards without connection charges. Q What if I do not have a credit card? Is there another way to purchase from A1phonecards.com? A) Yes we also accept checks, Please contact us for more information. Q Can we use Pay-Phone to make calls? A) Yes! Calls can be made from Pay-Phone usually There are some charges associates when making calls from payphones Usually 69Â¢ to 99Â¢.